We care about the health and safety of our guests and have made significant changes to our daily operations in accordance with state and federal guidelines relating to the COVID-19 pandemic.
When you visit the Ark Encounter, you can rest assured that we have done the utmost to ensure the well-being of you and your family during your time with us.
Our Housekeeping teams already set a high standard for cleanliness and it is among the most complimented aspects of our guest’s experience. During this time, they’ve increased that commitment even more with dedicated attention to cleaning and sanitizing high-touch and high traffic areas in accordance with CDC guidelines. We’ve also added additional handwashing and hand sanitizing stations throughout our attractions as an additional service to our guests.
Our staff are known for their friendly smiles. Even though our staff will be wearing face coverings, you’ll still be able to see the smile in their eyes as they serve you and your family. Staff members will also be wearing other Personal Protective Equipment, including gloves, as necessary.
By order of the Kentucky Governor, face coverings are required to enter and are to be worn where you cannot reasonably social distance (buses, interior spaces, etc.)—unless medical or safety reasons prevent you from doing so. Children 5 years old and younger are also exempt from wearing masks.
We want everyone to have an enjoyable visit and ask that all guests be respectful of one another (and our staff) regarding the use of a face covering while at the attraction.
We strongly encourage guests to purchase their tickets online prior to their visit to reduce person-to-person interaction as much as possible and save time after your arrival. However, if you need to purchase tickets at the Ark Encounter, we’ve implemented new procedures to ensure guest safety. One guest per party will wait, with appropriate social distancing, in the ticketing queue line. Touchless and tap options for payment will be available at each ticketing station if desired.
We ask that guests join us in practicing social distancing by keeping a distance of at least six feet from other guests not in your own party. Please follow the signage we have placed throughout the Ark Encounter to help encourage proper social distancing by controlling the flow of visitors.
We’re dedicated to both guest and staff health and safety. Each morning upon arrival, all staff members will have their temperatures checked and be asked health and symptom screening questions.
We ask that all guests abide by the following guidelines.
If you are sick, or have been feeling sick within the past 24 hours, please help keep others safe by staying home and planning your visit at a different time.
Join with us in maintaining a distance of at least six feet from other guests and staff members at all times.
Wash your hands often with soap and water for at least twenty seconds. Hand sanitizer and hand washing stations are provided throughout the Ark Encounter grounds for your convenience.
If you cannot wear a mask for medical or other reasons and need to cough or sneeze, you should cover your mouth and nose with a tissue or your elbow before doing so.
If you begin to feel unwell during your visit, we ask that you immediately end your visit and come again at a different time.
By order of the Kentucky Governor effective on July 10, 2020 (until further notice), face coverings are presently required to enter and are to be worn where you cannot reasonably social distance (buses, interior spaces, etc.). Face coverings are required any time you are unable to maintain six feet distance from those not in your household, such as while indoors and in transit on our buses, but are not required to be worn while seated and eating at one of our food venues. While our extensive outdoor grounds and zoo areas should make social distancing easy, if you find yourself unable to keep six feet from others, please make sure that you are wearing a mask if you are not exempt.
Exceptions to Face Mask Requirement:
Please let us know if you have an exception or need a face covering.
The health and safety of our staff and guests is our top priority. We have worked hard, and will continue to do so, to ensure everyone has an amazing time at the Ark Encounter and takes home nothing but great memories.
To learn more see the reopening announcement from our CEO
The Ark Encounter’s COVID-19 Preparedness Policy is available here.