Generalist (Guest Services, Culinary Services, and Retail)
A Generalist is a versatile team member that will work a combination of hours and shifts throughout the Ark Encounter property in the Guest Services, Retail, and Culinary Services Departments. Team members are responsible for maintaining high quality service for all Ark guests through service, sales and safety.
Qualifications: All Generalists must be able to stand and move about the Park for the entire length of shift, perform duties in varied weather conditions (e.g., extreme heat/cold, rain), bend, and lift between 25 to 75 pounds. To excel as a Generalist in each of the three departments you will be responsible for the following:
Guest Services creates the first impression for all guests throughout their visit at the Ark Encounter. Guest Services Team members are primarily located at the Ark entry/exit points, ticketing kiosks, and the parking lot. The Guest Services Team members’ responsibility is to ensure a seamless entry/exit for our all guests and provide Ark knowledge and event information with guests.
Additional Qualifications: Possess excellent customer service skills to assist our guests in a friendly and welcoming manner, proactively interact with guests and be able to assertively direct and enforce traffic flow, utilize basic math skills, and complete cash-handling training upon hire.
The Retail Team Members are responsible for providing a best-in-class retail experience by engaging directly with guests to assist with product inquiries and transact purchases in a quick and efficient manner. Retail Team Members also interact directly with guests using effective selling techniques, engage with guests asking open-ended questions to assess needs, and anticipate guest needs with directions, event schedules, Ark information, and complete transactions using Point of Sale systems (cash registers). The Retail Team is responsible for ensuring accurate pricing, tracking inventory, maintaining displays and cleanliness of the store, and re-stocking.
Additional Qualifications: Minimum experience of one year in retail/cashier environments preferred but not required, ALL team members must pass cash-handling training upon hire. Must be able to stand and move about the Park for the entire length of shift, perform duties in varied weather conditions (e.g., extreme heat/cold, rain), bend, and lift between 25 to 75 pounds.
The Culinary Services Team members are responsible for greeting guests and creating an exceptional dining experience. Culinary Services Team members are required to complete transactions using a point-of-sale system (cash register), follow all cash-handling policies, maintain clean work environment throughout kitchen and dining room areas, and follow all food safety and sanitation policies and procedures. May also be trained and required to cook and assemble food items.
Additional Qualifications: Possess excellent customer service skills to assist our guests in a friendly and welcoming manner, utilize basic math skills, and complete cash-handling and food safety training upon hire, prior food service experience preferred but not required