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Helpful Tips & FAQ


Healthy at the Ark

Following guidance issued pursuant to Kentucky law, guests may make their own determination as to the need to wear a mask (indoors and outdoors) and social distance to prevent the spread of COVID-19. We want everyone to have an enjoyable visit and ask that all guests be respectful of one another (and our staff) regarding the use of a face covering (or not) while at the attraction. All capacity restrictions have been lifted.

It is recommended that you postpone your visit if you have felt sick 24 hours prior to your visit or tested positive for COVID-19 in the last 10 days.

Frequently Asked Questions

These common questions are answered on our website:

In addition, please see the helpful tips below for specific information about amenities, accessibility accommodations, and guest safety.

For Your Convenience

Below are some of the amenities at Ark Encounter, as well as other information to help you make the most of your visit. Our Guest Services Team is ready to assist you with any needs during your visit. The Guest Services Information Center is available as you enter the park.

Animals

All service animal are freely admitted to Ark Encounter. “Comfort,” “therapy,” or “emotional support” animals do not meet the definition of a service animals and are not permitted. Pets are not permitted at Ark Encounter. Please do not leave pets or service animals in an unattended vehicle for any amount of time. You may wish to find a local pet resort to house your pet for the day (see list below).

ATM

ATMs are available. Ticketing, food venues, and the gift shop accept all major credit cards.

Climate Control

The Ark Encounter is equipped with both air conditioning and heating units to keep the temperature comfortable for our guests.

Combo Ticket Options

Are you interested in visiting both the Ark Encounter and our sister attraction, the Creation Museum? A combo ticket gives you a one-day pass to the Ark Encounter and a one-day pass to the Creation Museum.

Food Services

Ark Encounter’s restaurant and snack stands feature a variety of delicious food offerings, including options for special needs.

Lodging Options

The Ark Encounter is located just a brief drive away from dozens of lodging options. Find the best hotels in the tri-state area.

Motor Coach Parking

Parking is available for RVs and motor coaches during your visit. Overnight parking is not offered.

Parking

Parking is $15 for standard vehicles or $20 for oversized vehicles and paid upon entry. Lifetime Boarding passes include free parking.

Pet Accommodations

This list has been compiled for your convenience from publicly accessible sources. The list may not include all businesses that house pets or reflect the current status of a business. Businesses listed are not endorsed or recommended by Ark Encounter.

Canine Companion Boarding & Training Center 13580 Dixie Highway, Walton, KY 41094 (859) 356-6457
Custom K9 Clips 605 Hwy 36 W, Williamstown, KY 41097 (859) 824-3073
Happy Spot Pet Resort 458 Sims Pike, Georgetown, KY 40324 (502) 868-0402
Kennels of St. Francis 1532 Eads Road, Verona, KY 41092 (859) 485-6432
On Point Pet Resort 3215 Cougar Path, Hebron, KY 41048 (North Bend Rd.) (859)795-0770

Photography

Guests are welcome to photograph and record all Ark Encounter exhibits, except for the Museum of the Bible exhibit and theater and video presentations. DVD versions of most of our videos are available for purchase in our online store or the onsite gift shop.

Planning your visit

Many people ask how much time to allow for a visit to the Ark Encounter and all that it has to offer. You can easily spend at least a whole day visiting the Ark, its zoo, enjoying a meal, and catching one of our dynamic, world-class speakers at the Answers Center. Allow yourself at least 5–6 hours if you can only do a quick visit.

Reentry

You are able to leave the Ark Encounter and reenter on the same day. Take the shuttle bus back to the parking lot and your specially colored wristband will allow you to regain entry.

Strollers and Wheelchairs

The Ark is wheelchair- and stroller-friendly. You may bring your own, or Guest Services offers both strollers and wheelchairs for the convenience of all visitors on a first-come, first-served basis.

Single strollers are available for a $10 fee, and double strollers are available for a $12 fee. Manual wheelchairs are available for a $12 fee, and a limited number of Electric Convenience Vehicles (ECVs) are available for a $38 fee. Rental fees include sales tax and are non-refundable.

Tram Road

The tram road is for the shuttle buses only. No personal vehicles are permitted on the road, so you will not be able to drop off your family in front of the Ark Encounter.

Accessibility Accommodations

The Ark Encounter’s Guest Services Team is ready to assist you. If you have questions during your visit, look for staff members—they will be happy to assist you. If you have questions regarding the locations of specific areas of the Ark Encounter, please reference our map page.


Hearing Accommodations

For guests who are Deaf or hard of hearing, the Ark Encounter is accessible. Videos and theaters are almost all captioned, and the entire experience is very visual and experiential. Much of the audio content in the Ark is available visually in the exhibits. Virtually all videos playing in the Answers Center are captioned or can be upon request.

Answers.TV

Our streaming service, Answers.TV, is a wonderful resource with hundreds of captioned options!

ASL Interpreter for Live Programs

If you would like to request an ASL interpreter for live programs, please fill out this request form at least three weeks before your visit. We will work with our network of interpreters and let you know if one if available for the date of your visit!

Deaf Days

During our annual Deaf Days event, ASL interpreters and Deaf volunteers are available throughout the museum to answer questions, assist with ticket purchases, interpret the shows and lectures and more!

Exhibits

The Creation Museum exhibits are very visual and as you walk through them, you will find many video screens with open-captioned, short, educational videos. Much of the audio content in the museum is available visually in the exhibits.

Store

The AnswersBookstore lists a variety of DVDs with captioning and subtitles.

Theaters

For guests who are Deaf or hard of hearing, the Ark Encounter is accessible. Videos and theaters are almost all captioned, and the entire experience is very visual and experiential. Much of the audio content in the Ark is available visually in the exhibits. Virtually all videos playing in the Answers Center are captioned or can be upon request.


Mobility Accommodations

ADA Compliance

The Ark Encounter attraction is fully ADA compliant.

Entrances

Ramps are located at every entrance and exit door to Ark Encounter. The first entrance features an automatic door.

Exhibit Access

Virtually every exhibit is wheelchair accessible. A series of gradual ramps take visitors through Ark Encounter’s main exhibits.

Parking

We have many accessible parking spaces available in our main parking lot. If you need assistance finding an available space, alert the individual directing traffic.

Restrooms

All restrooms throughout the facility and grounds are accessible. Wheelchair accessible water fountains are also available near the main interior restrooms.

Shuttle Buses

Our rotation of shuttle buses that take you from the parking lot onto the Ark Encounter grounds includes buses that are ADA compliant with doors that are wide enough to allow plenty of space for strollers and wheelchairs.

Zoo

All of the zoo’s pens are fully viewable via paved trails. The petting zoo pathways are gravel.


Sensory Accommodations

Crowds and Sensory Overload

The Ark Encounter serves thousands of guests each day. Crowds can be congested in the Ark exhibits. Take a break at any time from the exhibits by exiting via the elevator. (See map.) The expansive grounds and gardens, Ararat Ridge Zoo, the playground, and the carousel can be great ways to relax farther away from other guests. You can also plan to arrive at the Ark in the early afternoon to avoid the morning rush, as well as choose to first visit the grounds and zoo, the Answers Center theater and programs (found on your daily schedule), the playground, or the virtual reality show, as most guests will begin with the Ark exhibits. If you purchase a meal while onsite, try to go before noon or in the early afternoon to avoid lunch crowds as well.

Exhibit Information

The Ark Encounter exhibits are a visual experience with many signs, videos, and displays. There are no flashing or strobe lights inside the Ark. Upon entrance to the exhibits, there is one space created for experiencing what the flood might have been like while onboard the ark. This is a very loud area, complete with thunder sound effects and animal scratching and screeching noises in cages directly beside the guest walkway. If you have concerns about sensory overload here, it is possible to enter the exhibits via the elevator in the ground level Gift Shop. Once you have entered Deck 1, simply turn left to go back toward the beginning of the exhibits. This will allow you to bypass the loud area completely.

Additionally, an exhibit titled, “Kid’s Spooky Animal Encounters” on Deck 2 is a children’s exhibit designed to experience being on the ark at night with animals on board. There are puffs of air in this exhibit, as well as background animal sounds, mirrors in the walls, and a jump-scare spot where a growling jaguar lights up in the dark.

Noise-Reducing Earmuffs and Earplugs

For guests with sensory sensitivities, complimentary noise-reducing earmuffs and earplugs are available and can be accessed at the admissions building upon arrival, the Answers Center Guest Services desk, and the Guest Services booth in the queue line to the Ark exhibits entrance. Simply provide the Ark team with your name and phone number to utilize these options during your visit. Earmuffs can be returned to the Answers Center Guest Services desk before boarding the bus for your departure.

(Note: Reservation of these options is not necessary.)

Virtual Reality Experience

The Truth Traveler is a 4K virtual reality theater designed to take guests back in time to the days of the biblical Noah to see the building of the ark, the animals loading, and the flood waters—all from a comfortable seat. This theater is much like a ride, and guests should be aware of this safety advisory before attempting.


Visual Accommodations

Braille Readers

We are pleased to offer BRF files for portable braille readers. The content includes signage from each teaching deck inside the Ark Encounter. Click here to download and use these files for your braille reader.

Braille Books

Braille books are available on each of the three decks of the Ark, and include the text from the exhibits signs. Simply ask a Guest Services staff member for assistance upon reaching each deck.

Tactile Experiences

Tactile experiences are approximately one hour in length and include interaction with assorted items from the Ark exhibits as well as with live animals from the Ararat Ridge Zoo. Reserve your spot HERE!

Public Safety

First Aid

Contact any staff member in an emergency or non-emergency situation. Basic first aid services are available from the Public Safety Department.

K-9 Officers

Ark Encounter does have K-9 officers. Please note that these are working dogs and we ask that you not approach them to pet them or talk to them. Their focus cannot be diverted from their job.

Lost and Found

If you believe you may have left something at the Ark Encounter, please contact (859) 727-2222 ext. 222. We’ll do our best to track it down for you. If we find it, we’ll contact you for info regarding pickup or shipping.

Parents with Young Children

Parents, please keep your eye on young children. Please pay attention to signage on exhibits. We do have special hands-on exhibits that children can touch all they want. If your child is missing, please notify the nearest Ark Encounter staff member. Our Public Safety Officers are trained in Code Adam.

Vehicle Assist

Basic vehicle assistance is available, from jump-starting to unlocking vehicles. Contact any staff member or Public Safety Officer if you need vehicle assistance.

Purchasing Your Tickets

Find your answers below! Fill out our contact form below for additional information.

Tickets

Our general admission and combo tickets are not date specific and are valid for one year from the date of purchase. No reservations are required to visit because there is plenty of room both inside and outside. Even on our largest attendance day ever, we were still well below one-third of our capacity!

Combo Tickets

Save with the combo ticket, which is valid for one day at the Creation Museum and one day at the Ark Encounter within a 7-day window. Parking is not included.

Print at Home

Your tickets will be delivered as a pdf attachment to your confirmation email and can be printed or scanned from your smart device.

Free Child Tickets

Kids (5–10) are free in 2022! Only one adult or senior ticket needs to be purchased for all child tickets in your party to be free. Tickets are required for admission, so visit the General Admission or Combo section to reserve free child tickets for those in your party.

Technical Difficulties

At times the online ticketing store will not function well with certain browsers, such as Internet Explorer. If you are experiencing technical difficulties purchasing tickets online, try switching to another browser or wait a few minutes, refresh the page, and try again.


Still Need Help?

Fill out our contact form for additional information, or call our guest services department at (888) 582-4253.