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Helpful Tips & FAQ


Frequently Asked Questions

These common questions are answered on our website:

In addition, please see the helpful tips below for specific information about amenities, accessibility accommodations, and guest safety.


For Your Convenience

Below are some of the amenities at Ark Encounter, as well as other information to help you make the most of your visit. Our Guest Services Team is ready to assist you with any needs during your visit. The Guest Services Information Center is available as you enter the park.

Animals

All service animals are freely admitted to Ark Encounter. Pets are not permitted at Ark Encounter. Please do not leave pets or service animals in an unattended vehicle for any amount of time. You may wish to find a local pet resort to house your pet for the day (see list below).

ATM

ATMs are available. Ticketing, food venues, and the gift shop accept all major credit cards.

Climate Controlled

The Ark Encounter is equipped with both air conditioning and heating units to keep the temperature comfortable for our guests.

Combo Ticket Options

Are you interested in visiting both the Ark Encounter and our sister attraction, the Creation Museum? A combo ticket gives you a one-day pass to the Ark Encounter and a one-day pass to the Creation Museum.

Food Services

Ark Encounter’s restaurant and snack stands feature a variety of delicious food offerings, including options for special needs.

Free Parking & Grounds Access

Residents of eight local counties (Kentucky’s Grant, Boone, Kenton, Campbell, Pendleton, Gallatin, and Owen counties and Indiana’s Dearborn County) can park onsite for free through December 31, 2020. Guests can experience the gardens, the Ararat Ridge Zoo, the playground, Emzara's Buffet, the gift shop, and visit the Answers Center for select talks and musical performances at no charge.

The driver must provide their valid driver's license from one of the counties to receive free parking. The driver (and all guests inside the vehicle, regardless of where they live) can enjoy the free parking and listed events. The offer is also valid at the Creation Museum for the same counties. Tickets are required to tour the Creation Museum and to walk through the Ark Encounter and their exhibits.

Lodging Options

The Ark Encounter is located just a brief drive away from dozens of lodging options. Find the best hotels in the tri-state areas.

Motor Coach Parking

Parking is available for RVs and motor coaches during your visit. Overnight parking is not offered.

Parking

Parking is $10 for standard vehicles or $15 for oversized vehicles and paid upon entry. Lifetime Boarding passes include free parking.

Pet Accommodations

This list has been compiled for your convenience from publicly accessible sources. The list may not include all businesses that house pets or reflect the current status of a business. Businesses listed are not endorsed or recommended by Ark Encounter.

Canine Companion Boarding & Training Center 13580 Dixie Highway, Walton, KY 41094 (859) 356-6457
Custom K9 Clips 605 Hwy 36 W, Williamstown, KY 41097 (859) 824-3073
Happy Spot Pet Resort 458 Sims Pike, Georgetown, KY 40324 (502) 868-0402
Kennels of St. Francis 1532 Eads Road, Verona, KY 41092 (859) 485-6432
On Point Pet Resort 3215 Cougar Path, Hebron, KY 41048 (North Bend Rd.) (859)795-0770

* Requires current vaccination paperwork.

Photography

Guests are welcome to photograph and record all Ark Encounter exhibits, except for the Museum of the Bible exhibit and theater and video presentations. DVD versions of most of our videos are available for purchase in our online store or the onsite gift shop.

Planning Your Visit

Many people ask how much time to allow for a visit to the Ark Encounter and all that it has to offer. You can easily spend at least a whole day visiting the Ark, its zoo, enjoying a meal, and catching one of our dynamic, world-class speakers at the Answers Center. Allow yourself at least 5–6 hours if you can only do a quick visit.

Reentry

You are able to leave the Ark Encounter and reenter on the same day. Take the shuttle bus back to the parking lot and your specially colored wristband will allow you to regain entry.

Strollers and Wheelchairs

The Ark is wheelchair- and stroller-friendly. You may bring your own, or Guest Services offers both strollers and wheelchairs for the convenience of all visitors on a first-come, first-served basis.

Single strollers are available for a $10 fee, and double strollers are available for a $12 fee. Manual wheelchairs are available for a $12 fee, and a limited number of Electric Convenience Vehicles (ECVs) are available for a $38 fee. Rental fees include sales tax and are non-refundable.

Tram Road

The tram road is for the shuttle buses only. No personal vehicles are permitted on the road, so you will not be able to drop off your family in front of the Ark Encounter.

 


Accessibility Accommodations

If desired, you may request special assistance if you or a member of your party is Deaf or blind.

The Ark Encounter’s Guest Services Team is ready to assist you. If you have questions during your visit, look for staff members—they will be happy to assist you. If you have questions regarding the locations of specific areas of the Ark Encounter, please reference our map page.

ADA Compliance

The Ark Encounter attraction is fully ADA compliant.

Entrances

Ramps are located at every entrance and exit door to Ark Encounter. The first entrance features an automatic door.

Exhibit Access

Virtually every exhibit is handicapped accessible. A series of gradual ramps take visitors through Ark Encounter’s main exhibits.

Hearing Accommodations

For guests who are Deaf or Hard of Hearing, the Ark Encounter is accessible. Videos are captioned, and the entire experience is very visual and experiential. If you would like to request an interpreter, you may request special assistance, and we will see if one of our wonderful, competent volunteers is available.

Parking

We have many handicapped spaces available in our main parking lot. If you need assistance finding an available handicapped space, alert the individual directing traffic.

Shuttle Buses

Each of our 11 shuttle buses fully complies with ADA requirements. The doors are wide enough to allow plenty of space for strollers and wheelchairs.

Zoo

All of the zoo’s pens are fully viewable via paved trails. The petting zoo pathways are gravel.

Restrooms

Restrooms throughout the facility and grounds are handicapped accessible. Wheelchair accessible water fountains are also available near the main interior restrooms.

Visual Accommodations

We are pleased to now offer BRF files for portable braille readers. The content includes signage from each teaching deck inside the Ark Encounter. Click here to download and use these files for your braille reader.


Public Safety

First Aid

Contact any staff member in an emergency or non-emergency situation. Basic first aid services are available from the Public Safety Department.

K-9 Officers

Ark Encounter does have K-9 officers. Please note that these are working dogs and we ask that you not approach them to pet them or talk to them. Their focus cannot be diverted from their job.

Lost and Found

If you believe you may have left something at the Ark Encounter, please contact (859) 727-2222 ext. 222. We’ll do our best to track it down for you. If we find it, we’ll contact you for info regarding pickup or shipping.

*Due to the current COVID-19 pandemic, certain items will only be kept for 48 hours and then properly disposed of.

Parents with Young Children

Parents, please keep your eye on young children. Please pay attention to signage on exhibits. We do have special hands-on exhibits that children can touch all they want. If your child is missing, please notify the nearest Ark Encounter staff member. Our Public Safety Officers are trained in Code Adam.

Vehicle Assist

Basic vehicle assistance is available, from jump-starting to unlocking vehicles. Contact any staff member or Public Safety Officer if you need vehicle assistance.


Purchasing Your Tickets

Find your answers below! Fill out our contact form below for additional information.

Tickets

Our general admission and combo tickets are not date specific and are valid for one year from the date of purchase. No reservations are required to visit because there is plenty of room both inside and outside. Even on our largest attendance day ever, we were still well below one-third of our capacity!

Combo Tickets

Save with the combo ticket, which is valid for one day at the Creation Museum and one day at the Ark Encounter within a 7-day window. Parking is not included.

Guest Names

Enter guest’s names during checkout to help differentiate the tickets in your party. If an incorrect name is entered, it will not affect your admission to the attraction as names are not checked at the door. Keep in mind that the combo ticket package contains two tickets per person (one for the Ark encounter and one for the Creation Museum.) During checkout, you will be asked for a name for each ticket.

Print at Home

Your tickets will be delivered as a pdf attachment to your confirmation email and can be printed or scanned from your smart device.

Free Child Tickets

Kids (5–10) are free in 2020! Only one adult or senior ticket needs to be purchased for all child tickets in your party to be free. Tickets are required for admission, so visit the General Admission or Combo section to reserve free child tickets for those in your party.

Online Tickets

We strongly encourage guests to purchase their tickets online prior to their visit to reduce person-to-person interaction as much as possible to prevent the spread of COVID-19. This will allow you to avoid the on-site ticketing process and save time after your arrival. However, if you need to purchase tickets at the attraction, we’ve implemented new procedures to ensure guest safety. One guest per party will wait, with appropriate social distancing, in the ticketing queue line. Touchless and tap options for payment will be available at each ticketing station if desired.

Technical Difficulties

At times the online ticketing store will not function well with certain browsers, such as Internet Explorer. If you are experiencing technical difficulties purchasing tickets online, try switching to another browser or wait a few minutes, refresh the page, and try again.

Masks

By order of the Kentucky Governor, face coverings are required to enter and are to be worn where you cannot reasonably social distance (buses, interior spaces, etc.)—unless medical or safety reasons prevent you from doing so. Children 5 years old and younger are also exempt from wearing masks.

We want everyone to have an enjoyable visit and ask that all guests be respectful of one another (and our staff) regarding the use of a face covering while at the attraction.

Still Need Help?

Fill out our contact form for additional information, or call our guest services department at (888) 582-4253.