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Introduction

Ark Encounter is a wholly-owned subsidiary of Crosswater Canyon, which is a nonprofit subsidiary of Answers in Genesis. Ark Encounter is committed to helping maintain your privacy. We deeply appreciate that you’ve trusted us with personal information and we are committed to treating it confidentially. Below are specific guidelines describing how your information is used.

How We Collect Your Information

Ark Encounter does not collect personal information without your knowledge. On our websites, you can provide contact information for ministry-related purposes, to order resources, to receive email updates and promotions, or to make ministry contributions.

The information that we may collect online includes:

Information we may collect at events or from visitors of the Ark Encounter includes (but is not limited to):

We collect credit card information for purchases and donations.

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How We Use Your Information

Ark Encounter is extremely careful with the personal information you provide. We will use it to:

Ark Encounter and its affiliates, to include Crosswater Canyon, Answers in Genesis and its Creation Museum, may collect and use your personal information to operate our websites and deliver the services or products you have requested. We may also use your personal information to inform you of other services or products available from us and our affiliates. Ark Encounter and its affiliates may also contact you to participate in surveys to conduct research about your opinion of current services or products, or of potential new services or products that may be offered.

Ark Encounter and its affiliates do not sell, rent or lease its customer lists to third parties. Ark Encounter and its affiliates may, from time to time, contact you on behalf of ministry sponsors or external business partners about a particular offering that may be of interest to you. In such cases, your unique personally identifiable information (email, name, address, telephone number) is not transferred to the third party without your express consent. In addition, Ark Encounter and its affiliates may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. Ark Encounter and its affiliates may share your information with third parties who perform tasks required to complete a purchase transaction. All such third parties are prohibited from using your personal information except to provide these services, and they are obligated to maintain the confidentiality of your information.

Ark Encounter and its affiliates keep track of the pages our customers visit within our websites in order to determine what services are the most popular. This data is used to deliver customized content and advertising within the websites we operate to users whose behavior indicates that they are interested in a particular subject area. Ark Encounter and its affiliates may use pixels to collect information that helps us provide our service to you. Other parties who perform data analytics for Ark Encounter or its affiliates, such as Google Analytics, may collect personally identifiable information about your online activities when you use our services.

Ark Encounter and its affiliates may use tracking to create remarketing audiences of users based on user behavior/their visits to our websites. Ark Encounter and its affiliates may also send custom ads to these users based on affinities/interests or geographic and demographic signals. Ark Encounter and its affiliates only share browser-level data through third party vendor tracking, such as Google Analytics. Users can opt out of these advertising features by visiting Google or resources like the NAI consumer opt-out page. Ark Encounter and its affiliates may use email addresses to send custom ads to users through third party advertising platforms, and may share customer information with third parties to perform advertising services on our behalf.

Ark Encounter and its affiliates may disclose personal information when we are required to or when we believe it is appropriate to comply with the law (e.g., a lawful subpoena, warrant or court order); to enforce or apply this Privacy Policy or our other policies or agreements; to initiate, render, bill, and collect for amounts owed to us; to protect our of our users’ rights, property or safety; to protect our users from fraudulent, abusive, or unlawful use of the services; or if we believe that an emergency involving the danger of death or serious physical injury to any person requires or justifies disclosure of personal information.

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Security

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. We utilize industry-standard secure server connections during the product ordering and donation process to ensure that your personal data is encrypted and secure.

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Logs

Ark Encounter uses log files to track trends, activity, and improve the overall user experience. These log files contain information about what domain you are coming from (i.e., AOL.com, Google.com), what browser software and system software you use, and what pages were visited on our site. This information may be shared among Ark Encounter and its affiliates, Answers in Genesis, and Crosswater Canyon employees, leadership, and select vendors and is archived for analysis in the future.

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Cookies

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser to enable our systems to recognize your browser and improve your experience by providing features such as country customization and country-customized online stores.

The Help portion of the toolbar on most browsers will tell you how to change how your browser handles cookies. However, cookies allow you to take full advantage of our website and the vast majority of others, and we recommend that you leave them turned on.

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Offsite Links

The Ark Encounter website—and other websites owned and operated by Answers in Genesis—may contain links to third party websites that are not owned or controlled by Answers in Genesis. Consequently, Answers in Genesis has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites. In addition, Answers in Genesis does not and cannot censor or edit the content of any third-party site. By using our website, you expressly release Answers in Genesis, Crosswater Canyon, and Ark Encounter from any and all liability arising from your use of any third-party websites. Accordingly, we encourage you to be aware when you leave the Ark Encounter website and to read the terms and conditions and privacy policy of each other website that you visit.

The hyperlinks on this website are provided as an additional resource only and should not be seen as an endorsement, approval, or agreement with any information or resources offered at sites accessed through our site. No inference or assumption should be made and no representation should be inferred that Answers in Genesis, Crosswater Canyon, or Ark Encoutner is connected with, operates, or controls these websites.

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Maintenance of Information

If your personally identifiable information changes (such as zip code, phone, email, or postal address), or if you no longer desire to receive email updates etc., we provide a way to correct, update, or delete/deactivate such information. Click here to update your physical address. Click here to update your email address for newsletters. To remove yourself from any email lists, click on the unsubscribe link that is at the bottom of every email you receive from us.

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Changes to this Statement

Ark Encounter reserves the right to make changes to this privacy statement and its associated policies at any time and requests that you review this statement periodically for updates.

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Contact Information

If you have questions or concerns about any information on this page, please feel free to contact us.

For more information, see our Published Content Use Policy and Guidelines and Statement of Accountability.

Thank you!

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Last Updated: 08/08/2016