Helpful Tips & FAQ

Frequently Asked Questions

These common questions are answered on our website:

In addition, please see the helpful tips below for specific information about amenities, accommodations, and guest safety.

For Your Convenience


Below are some of the amenities at Ark Encounter. Our Guest Services Team is ready to assist you with any needs during your visit to Ark Encounter. The Guest Services Information Center is available as you enter the park.


All service animals are freely admitted to Ark Encounter. Pets are not permitted at Ark Encounter. Please do not leave pets or service animals in an unattended vehicle for any amount of time. You may wish to find a local pet resort to house your pet for the day (see list below).


ATMs are available. Ticketing, food venues, and the gift shop accept all major credit cards.

Climate Controlled

The Ark Encounter is equipped with both air conditioning and heating units to keep the temperature comfortable for our guests.

Combo Ticket Options

Are you interested in visiting both the Ark Encounter and our sister attraction, the Creation Museum? A combo ticket gives you a one-day pass to the Ark Encounter and a two-day pass to the Creation Museum, while the Unlimited 7-Day Combo ticket allows you to visit both attractions over a seven-day period.

Food Services

Ark Encounter’s restaurant and snack stands feature a variety of delicious food offerings, including options for special needs.


Ark Encounter offers a number of lockers for rent at daily rates.

Payment may be made in cash or with a credit or debit card. Fees are non-refundable; state sales tax is included.

Lodging Options

The Ark Encounter is located just a brief drive away from dozens of lodging options. Work with our exclusive travel provider, DAT Travel, to find the best hotels in the tri-state areas.

Motor Coach Parking

Parking is available for RVs and motor coaches during your visit. Overnight parking is not offered.

Parking Passes

Parking passes are required and cost $10 for standard vehicles or $15 for oversized vehicles. Parking passes can be purchased at Ark Encounter Admissions, Guest Services, or as you exit the parking lot. Parking passes include reentry for one calendar day. Charter Boarding Passes, annual passes, and unlimited 7-Day Combo tickets include free parking.

Pet Accommodations

This list has been compiled for your convenience from publicly accessible sources. The list may not include all businesses that house pets or reflect the current status of a business. Businesses listed are not endorsed or recommended by Ark Encounter.

Almost Home Pet Resort 3075 Sugar Camp Road Covington KY (859) 356-8181
The Ark Farm and Kennels 8340 E. State Road 48 Milan IN (812) 623-2062
Central Kentucky Pet Resort 1364 Lexington Road (Hwy 25) Georgetown KY (502) 603-0014
Doggie Paddles* 5775 Constitution Drive, Suite E Florence KY (859) 586-0634
Erlanger Pet Resort and Day Spa 3404 Dixie Highway Erlanger KY (859) 727-3940
Fur Babies Pet Haven 4035 Easton Lane Burlington KY (859) 689-0016
Middendorf Animal Hospital 9930 Berberich Drive Florence KY (859) 647-2007
Pet Suites Pet Resort and Spa 620 Holly Lane Erlanger KY (859) 727-7880
Studio 25 Pet Salon and Boarding 103 Barnes Road Williamstown KY (859) 824-7387

* Requires current vaccination paperwork.


Guests are welcome to photograph and record all Ark Encounter exhibits, except for theater and video presentations.

Planning Your Visit

Many people ask how much time to allow for a visit to the Ark Encounter and all that it has to offer. You can easily spend a day visiting the Ark, its zoo, and enjoying a meal. Allow yourself at least 5–6 hours if you can only do a quick visit.


You are able to leave the Ark Encounter and reenter on the same day. Take the shuttle bus back to the parking lot and your specially colored wristband will allow you to regain entry.

Strollers and Wheelchairs

The Ark is wheelchair- and stroller-friendly. You may bring your own, or Guest Services offers both strollers and wheelchairs for the convenience of all visitors on a first-come, first-served basis.

Single strollers are available for a $8 fee, and double strollers are available for a $10 fee. Manual wheelchairs are available for a $10 fee, and a limited number of Electric Convenience Vehicles (ECVs) are available for a $35 fee. All fees are non-refundable; state sales tax is not included.

Tram Road

The tram road is for the shuttle buses only. No personal vehicles are permitted on the road, so you will not be able to drop off your family in front of the Ark Encounter.

Zip Lines

Looking for an extreme thrill during your trip to the Ark Encounter? Our zip lines are now open at Screaming Eagle Aerial Adventures. Zip lines and aerial adventure are not included in the Ark Encounter admission price.

Accessibility Accommodations

If desired, you may request special assistance if you or a member of your party is Deaf or blind.

Ark Encounter

The Ark Encounter attraction is fully ADA compliant.


Ramps are located at every entrance and exit door to Ark Encounter. The first entrance features an automatic door.

Exhibit Access

Virtually every exhibit is handicapped accessible. A series of gradual ramps take visitors through Ark Encounter’s main exhibits.

Hearing Accommodations

Ark Encounter exhibits are very visual and as you walk through them, you will find many video screens with open-captioned, short, educational videos. Much of the audio content at Ark Encounter is available visually in the exhibits.


We have many handicapped spaces available in our main parking lot. If you need assistance finding an available handicapped space, alert the individual directing traffic.

Shuttle Buses

Each of our 11 shuttle buses fully complies with ADA requirements. The doors are wide enough to allow plenty of space for strollers and wheelchairs.


All of the zoo’s pens are fully viewable via paved trails. The petting zoo pathways are gravel.


Restrooms throughout the facility and grounds are handicapped accessible. Wheelchair accessible water fountains are also available near the main interior restrooms.

Visual Accommodations

Restrooms and elevators are marked in Braille to assist with finding your way at Ark Encounter.

Public Safety

First Aid

Contact any staff member in an emergency or non-emergency situation. Basic first aid services are available from the Public Safety Department.

K-9 Officers

Ark Encounter does have K-9 officers. Please note that these are working dogs and we ask that you not approach them to pet them or talk to them. Their focus cannot be diverted from their job.

Parents with Young Children

Parents, please keep your eye on young children. Please pay attention to signage on exhibits. We do have special hands-on exhibits that children can touch all they want. Each year, we also have children with missing parents and parents with missing children. If your child is missing, please notify the nearest Ark Encounter staff member. Our Public Safety Officers are trained in Code Adam.

Vehicle Assist

Basic vehicle assistance is available, from jump-starting to unlocking vehicles. Contact any staff member or Public Safety Officer if you need vehicle assistance.